Scope of Services
Trennder Agency offers digital marketing, Shopify design, advertising strategy, campaign management, and related consulting services. All work is performed to the specifications mutually agreed upon in writing before work begins.
By authorizing payment, the Client acknowledges and agrees to the Service Agreement and this Refund Policy. This acknowledgement occurs at the time of checkout, contract signing, or first payment—whichever occurs earliest.
Upon completion of each agreed project or monthly service period, Trennder Agency will send a formal email or platform notification stating that the work is ready for review. The Client will have a reasonable review period (typically three business days) to confirm acceptance or to request documented corrections within the original agreed scope.
All fees paid to Trennder Agency are final and non-refundable once work on the service period or project has begun. This includes, but is not limited to:
Advertising management retainers
Web design/development projects
Marketing strategy or consulting services
Advertising spend is always paid directly by the Client to the advertising platforms and is not part of any refund request.
Initiating a chargeback, payment reversal, or similar action after services have been delivered constitutes breach of contract and friendly fraud. Trennder Agency will vigorously contest any such action and seek all legal and equitable remedies, including but not limited to:
Recovery of the original amount due
Reimbursement of attorney’s fees and administrative costs
Damages arising from harm to reputation or operations
If the Client disputes any charge for a service month or completed project that has already been delivered, the Client agrees to pay liquidated damages of Ten Thousand U.S. Dollars (US $10,000) per disputed month or project. This amount is agreed upon as fair compensation for the time, legal expense, and reputational harm caused by unfounded disputes, and shall be payable within thirty (30) days of written demand.
Either party may terminate ongoing services (such as monthly advertising management) by providing email notice before the next billing cycle. All services performed and fees incurred up to the effective date of termination remain due and non-refundable, and the penalty clause above remains in effect for any disputed charges on completed service periods.
This Refund Policy forms part of the overall Service Agreement and supersedes all prior discussions, proposals, or representations on refunds. Any modification must be in written form signed by both parties.
